Our Philosophy
We believe in trust-based learning and transparent value.
NeuCode is designed to be accessible to everyone. We don't charge fees for learning—instead, we rely on voluntary support from grateful learners.
How Our Gift Model Works
Everything is free to learn. No paywalls, no subscriptions, no hidden fees.
If you find value:
- You can send a gift to help improve the platform
- Gifts help us build better content, faster
- Every contribution directly improves NeuCode
Think of it like a "pay what feels right" model. Learn first, support later if you want.
How to Get Support
Email Us
The best way to reach us is via email. We read every message personally.
Contact: help.neu@proton.me
Response Time: We aim to respond within 24-48 hours on business days. During busy periods, it may take a bit longer, but we won't leave you hanging.
What We Can Help With
- Account issues (login problems, password resets)
- Technical bugs on the platform
- Questions about course content
- Feedback and suggestions
- Gift questions
What We Can't Help With
- Debugging your personal projects (we teach you how, but can't do it for you)
- Urgent requests (we're a small team, not a 24/7 helpdesk)
- Third-party tools or services outside NeuCode
Why No Fees?
Learning shouldn't be gatekept by your bank account.
- Free to learn means anyone can start, anywhere
- Optional gifts mean you only give if we've delivered value
- No pressure to buy upgrades or premium tiers
We'd rather have 1,000 learners who feel respected than 100 paying customers who feel exploited.
Our Promise
We're building something we believe in. If you ever feel like NeuCode isn't delivering value, tell us. We'll listen.
Learning should feel like a gift, not a transaction.