We're Real Humans
Behind NeuCode is a small team (okay, mostly one person) who genuinely cares about your learning journey.
We read every message. We reply to every question. It might not be instant, but it will be thoughtful.
How to Reach Us
Email (Best Way)
help.neu@proton.me
This is the fastest and most reliable way to contact us.
Response Time
Within 24-48 hours on business days
Weekends and holidays may be slower.
What to Include in Your Message
Help us help you faster:
- Your account email (so we can find you)
- What's happening (be specific)
- Screenshots if it's a bug
- What you've already tried (if applicable)
What We Can Help With
- Account problems (can't log in, password issues)
- Payment or billing questions
- Bug reports and technical issues
- Questions about course content
- Suggestions for improvement
What We Can't Help With
- Doing your homework/projects for you
- Instant responses (we're not a helpdesk)
- Questions about other platforms or tools
A Note on Tone
We're friendly, but we ask for the same in return.
- Rude or abusive messages slow things down for everyone
- Patient, clear messages get faster help
- We're here because we want to help, not because we have to
Let's keep this community respectful.